- Items must be returned within 14 days of delivery.
- Items must be unworn and unwashed.
- PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL.
- Shoes must be tried on indoors.
- Items with Belladie tags attached must have all Belladie tags attached.
- You must obtain proof of postage just in case your order is lost on its way back to Belladie.
- Items must be returned at the customer’s expense.
- The refund will not include any delivery charges you have paid.
- We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
Return an item
*Before returning any item, make sure it meets the Return Policy described above.
To return any item(s), you only have to mail the order number(s) and a briefly description about the reason of returning to firstname.lastname@example.org
After that, you ship back the item(s) in the original package or package of choice to:
If you have several items, received in several packages, you can put the returns all together in one package and send to us.
*Please note that the item(s) must be returned at the customer’s expense.
Receiving your return
Please allow up to 20 days for your parcel to be returned to Belladie. We will send you a confirmation email once it has arrived. If you haven’t heard any communication from us after the 20 day timescale, please contact us with your order number on email@example.com
Once your return has arrived at our address, it will take up to 3 days to get your refund.
Exchange an item
Currently we don’t offer exchanges to our customers. If you would like to exchange an item, we recommend you to return the unwanted item back to us for a refund and place a new order.
Return a wrong/faulty item
Most of our customers have a great experience when shopping with Belladie. However, we know that there may be occasions where things can go wrong. If you received a wrong/faulty item, please contact us on firstname.lastname@example.org
If you have any further questions regarding our Returns Policy, please take a look at Terms & Conditions/Returns or contact us on email@example.com